Overview
Great news! Our refund and returns policy is designed to make your shopping experience worry-free. You’ll be happy to know that we offer a generous 10-day window for returns and exchanges. If you received your purchase less than 10 days ago, simply get in touch with us and we’ll happily provide you with a return authorization. Your satisfaction is our top priority, so don’t hesitate to reach out!
Great news! While we don’t typically offer refunds on bullion items such as gold and silver, we have an alternative for you. We actually purchase these valuable treasures! So if you find yourself in a position where you need to sell your bullion, don’t worry! Simply reach out to us at 228-435-8880 and we’ll be more than excited to assist you. Let’s turn your bullion into cash and make it a win-win situation! 💰✨
There are certain situations where only partial refunds are granted:
- Any item not in its original condition.
- Any item that is returned more than 30 days after delivery (with a return authorization)
Refunds
Great news! Once your return is safely in our hands, we will promptly send you an email to confirm its arrival. Expect an email notifying you of the approval of your refund, along with the exciting information that a credit will be applied to your credit card or original method of payment with the utmost efficiency. We can’t wait to make things right for you!
Late or missing refunds
If you haven’t received a refund yet, don’t worry! Let’s take a few steps to resolve this.
First, let’s check your bank account again. Sometimes refunds can take a little longer to show up.
Next, reach out to your credit card company. They are there to assist you and can provide further information on the status of your refund.
You can also contact your bank directly. Sometimes there is a processing time that may delay the refund from being posted.
Rest assured, we are here to help! If you have followed these steps and still haven’t received your refund, please feel free to reach out to us at norm@coinshopbiloxi.com. We’ll work together to get this resolved for you.
Sale items
We gladly offer refunds for regular priced items. Unfortunately, sale items are not eligible for refunds.
Shipping returns
To return your product, you should mail your product to:
CSB
724 Jackson Street
Biloxi, MS 39530
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Thank you for choosing our products! To ensure a smooth return process, please note the following:
- Shipping costs for returning your item will be your responsibility, as per our policy.
- Please keep in mind that shipping costs are non-refundable.
- The time it takes for your exchanged product to reach you may vary depending on your location.
We understand that returning an item can sometimes be a hassle, so we recommend considering the following options:
- If you are returning more valuable items, we advise using a trackable shipping service or purchasing shipping insurance for added peace of mind.
- While we always strive to provide the best service possible, we cannot guarantee that we will receive your returned item. However, we will make every effort to process your return promptly and efficiently.
Thank you for your understanding and cooperation. We appreciate your support and hope you continue to enjoy our products!
Need help?
Contact us for questions related to refunds and returns.